
Business Continuity Management (BCM)
Beskrivelse
Alle taler om oppetid og om kritiske forretningsprocesser - men de færreste sørger for at have en overordnet styring hen imod en forbedring af disse koncepter. Forretningsorienteret kontinuitetsstyring og robusthed er afgørende for at opretholde en sund forretning, men mange organisationer gør enten ingenting, tager genveje eller undlader at engagere ledelsen ordentligt.
Dette kursus er en ligetil vejledning og guide til at levere en effektiv forretningsorienteret kontinuitetsplanlægning, herunder praktiske løsninger bygget ud fra mange års erfaring fra forskellige forretningsmiljøer.
Kurset Business Continuity Management sammenkæder hændelsesstyring, kriserespons og forretningskontinuitet, og hvordan man formidler deres betydning til organisationsledelsen for at sikre de korrekte prioriteringer og investeringer. Undervejs på kurset benyttes casestudier af reelle organisatoriske kriser og nedbrud, herunder Kronos2, Home Depot, Nissan, Royal Bank of Scotland, Tesco og VISA, og en gennemgang af erfaringer fra COVID-19-pandemien.
Med KPI’ere, skabeloner og tjeklister, der dækker planlægning, respons, rapportering og sikkerhed, giver dette kursus en solid baggrund for implementeringsholdet af forretningskontinuitet og robusthed, som kan skræddersyes til enhver organisation.
Certificeringspakker
Moduloversigt
- Modul 1Introduction
- Business continuity and resilience
- An introduction to business continuity
- The personality and skillset of an effective resilience professional
- Taking the first steps
- Modul 2The evolution of resilience
- The limitations of business continuity and the birth of resilience
- Regulators have recognized the importance of resilience: the experience from the UK
- The journey and challenges to achieving resilience nirvana
- Modul 3What can we learn from international standards?
- Short history of resilience standards
- Management system standards
- The accredited certification process
- The common pitfalls of standards
- How should standards be used?
- Modul 4How business continuity and resilience differs between industries
- Organizational characteristics
- Getting started
- Modul 5Comparing incident management, crisis management and business continuity
- Definitions from the International and European Standards
- Defining an incident
- When does an incident become a crisis?
- Defining a disruption
- Scanning the horizon for potential incidents, crises and disruptions
- Modul 6Good practice in crisis response
- Why does a good crisis response matter?
- What does good look like?
- The building blocks for a good crisis response
- Decision-making cycle
- Communicating in a crisis
- Debrief, reviews and lessons learned
- Modul 7Lessons for business continuity and resilience from COVID-19
- From ‘somebody else’s problem’ to ‘battle stations’
- People and technology challenges
- The lessons learned
- Stepping into the future
- Modul 8Gaining and maintaining the attention of the board
- Taking the first step
- How do the board’s needs differ from the executive?
- Key executive-level stakeholders
- Engagement can vary by industry
- Preparing and making the pitch
- Sustaining their interest
- Dealing with difficult senior stakeholders
- Modul 9Developing the governance and implementing resources
- What does good governance look like?
- Differences between project and business-as-usual governance
- How a crisis affects organizational governance
- Components of an effective governance regime
- Maintaining competent resources
- Modul 10Delivering the BIA and determining recovery strategies
- The BIA process
- Prerequisites
- Defining impact criteria
- Identifying critical activities
- Consolidating the outputs
- Delivery methods
- Risk assessment
- Recovery strategies and solutions
- Turning strategies into solutions
- Modul 11Writing plans and procedures
- Plan types
- What should plans contain?
- Format and contents
- Common plan contents
- Plan maintenance
- Modul 12Training and exercising
- Who needs to be trained?
- Determining the frequency of training
- Training follow-up
- Exercising
- Tips on delivering an exercise
- Modul 13Supply chain resilience
- Why is supply chain resilience important?
- Just-in-time versus depth of supply
- Assessing the risk
- Identify recovery options
- Current suppliers versus new suppliers
- Post-incident
- Modul 14Reviewing, auditing and improving
- The benefits of a review, and why not to fear a visit from the auditor
- Linking assurance to the three lines of defence
- Performance metrics and maturity models
- Planning versus capability
- Different types of review
- Taking action, making improvements
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